FAQ

Spa Etiquette~

 

Please arrive early.  We recommend arriving 30 minutes prior to your service to unwind in the eucalyptus steam room, heated swimming pool and whirlpool, or just relax in the lounge with a book or magazine.  Late arrivals may determine the length of your treatment as your service will end as scheduled so that the next guest may begin on time.

Complimentary valet parking is provided.

Attire:  Most guests disrobe completely for spa treatments.  Our therapists are trained to appropriately drape you with sheets and towels for privacy.  We provide a robe and slippers for all spa treatments.  If you plan to enjoy the heated outdoor pool and whirlpool, please bring a bathing suit.  We also have swimsuits for purchase in our boutique.

Cancellation policy:  Cancellations and changes must be made 24 hours prior to your appointment to avoid being charged in full.  Missed appointments will be charged the full amount of all reserved treatments.

Service Charge:   An 18% service charge will be added to the price of your service(s) for your convenience.  Additional gratuities are a matter of personal discretion, and should reflect your satisfaction with our services.

Cell phones: To preserve a peaceful experience for everyone, we do not permit the use of cell phones in the spa, fitness or pool area.

Non-hotel guests:   For access to the pool, whirlpool, and eucalyptus steam; services must be at least 60 minute treatments.

Personal belongings:  We provide lockers for your personal belongings, but regret that we cannot be responsible for lost or damaged items. Please do not wear your jewelry to the spa.  Due to the space limitation, we cannot accommodate luggage, ski or sports equipment.

Reservations:  We encourage guests to make advance reservations.  Our reservation specialists are available to advise and assist you with treatment selections.  Please notify us when booking your treatments if you have high blood pressure, allergies and physical disabilities; or if you are pregnant.  You may request a male or female therapist for your service.  All therapists are trained professionals.  Guests must be age 16 or over to receive services.  Prices are subject to change without notice.  Prices are exclusive of service charge (gratuity).  An 18% service charge will be added to the price of your service(s).

Spa Cuisine:  Enjoy healthy selections from our a la carte menu while you relax poolside.  Each dish is crafted as a healthy, lighter fare combining the unique flavors of Southern California.

Seasonal Poolside Services:  A special menu of outdoor spa treatments are available to guests from Memorial Day through Labor Day.

Groups:  We are happy to accommodate groups of all sizes. Spa del Rey is a perfect place to gather with friends or business associates to relax and rejuvenate.  Our customized treatments and personalized service make Spa del Rey the ideal location for any special occasion.   A full private spa rental is also available for your special event; please inquire with our guest relations specialists.

Bridal Parties:  Please inquire about our special Wedding Packages Menu.

Spa hours:  Our hours may vary, depending on the time of year.  In general, however, we are open from 9 a.m. to 8 p.m (Sunday-Thursday) and 9 a.m. to 9 p.m. (Friday and Saturday).

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